The Information Technology Technician provides essential technical support and oversite to the local campus community where they serve. The campus technician assists faculty, staff, and students with workstation and business application support. A detailed knowledge of current Windows, Apple, and Android operating systems is required. Additionally, a mature understanding of business productivity apps like Microsoft Office, Connectwise Automate, Active Directory, and others support tools like the Microsoft Deployment toolkit are mandatory for continued success in this role. The IT Technician should obtain an understanding of the ITIL framework and how it applies to industry IT Service Management methodologies for the timely delivery of established service level agreements.
Salary Range: $40,000 - $50,000
Required Qualifications:
- Education: Associates degree in information technology related discipline, Bachelors preferred
- Licensure or certification: Continuing Education and certifications may be required once the candidate begins employment.
- Experience:
- Considerable knowledge of various computing operating systems to include installation and configuration of Windows products.
- Experience with computer hardware demonstrating an ability to diagnose and repair computer hardware.
- Experience working with audiovisual equipment and telecommunications.
- Strong working knowledge of office software to include Microsoft Office suite, internet browsers and e-mail clients.
- Demonstrated ability to troubleshoot, configure and repair software products.
- Must be able to work independently and effectively with a broad range of computer users and provide high quality technical support.
- Must have strong communication and interpersonal skills and the ability to interact respectfully and comfortably with all individuals in a diverse multicultural environment.
Skills required for this position include:
- Excellent interpersonal and communications skills
- Strong team player
- Commitment to company values
- Experience with audio/video equipment.
Preferences may be given to applicants who have the following skills or attributes:
- Advanced computer proficiency in Windows environments
- Proficiency with Macintosh Apple devices
- Experience providing workstation support
- Experience with Windows Servers and systems administration in a multi-platform network environment. Knowledge and administration of large volume printers.
Successful candidates will be subject to a criminal history background check.
Regular, reliable, or predictable attendance is an essential function of the job.
Working Conditions and Efforts: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires a rapid pace, some days with long hours to meet expectations, long distance driving to rural sites, and the ability to organize, interpret, and utilize a large volume of information.
Physical demands: While performing the duties of this job, the employee is required to ambulate (may be with use of assisted devices); sit, stand (or accommodate for standing); use hands and vision for teaching; use office equipment such as computers; speak to large and small groups of individuals for teaching; perform moderate telephone and poly-com communication/usage; occasionally be required to lift and/or move up to 50 pounds; drive distances up to five hours or to fly on occasion to other campuses or meetings.
Work environment: Office environment. Outside travel required 0% to 5% of time. The noise level in the work environment is usually minimal, however the reception area with frequent visitors, phone calls and discussions may be distracting.
This position is classified as a non-exempt position because it does not require that the candidate/employee exercise independent judgement and discretion regarding matters of significance.
Employment with 勛圖惇蹋 is at-will. This means employment is for an indefinite period of time and it is subject to termination by the employee or by 勛圖惇蹋, with or without cause, with or without notice, and at any time. Nothing in this position description or any other policy of 勛圖惇蹋 shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of 勛圖惇蹋 employees.
勛圖惇蹋 Core Values: The employee is expected to adhere to all 勛圖惇蹋 policies. As the environment is a professional college, 勛圖惇蹋 faculty / staff are expected to dress and behave in a professional manner at work. 勛圖惇蹋 faculty / staff are expected as 勛圖惇蹋 employees, to be a person who obeys all laws and professional expectations of an upstanding citizen of the community. 勛圖惇蹋 expects all employees to maintain a positive attitude in all working relationships with all 勛圖惇蹋 departments, employees, medical students, prospective medical students, interns, and residents and to treat all other engaged in the duties of the employment, with mutual respect.
I am notified that the College is an equal opportunity employer and does not discriminate on the basis of age, sex, sexual orientation, ethnicity, religion, or disability.